Privacy policy

At Akeso Health, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.akesohealth.co.uk.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely by third-party providers)

Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about purchases or enquiries

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

  • Prevent fraud and ensure site security

3. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Contractual necessity (to fulfil orders)

  • Legitimate business interests

  • Legal compliance

  • Your consent, where applicable

4. Sharing Your Information

We only share your data with trusted third parties necessary to operate our business, including:

  • Payment processors

  • Shipping and fulfilment partners

  • Website hosting and analytics providers

We do not sell or rent your personal data to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers

  • Encrypted transactions

  • Restricted access to sensitive information

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce agreements

7. Your Rights (UK & EU Residents)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

We use cookies to:

  • Ensure proper website functionality

  • Analyse traffic and user behaviour

  • Improve your browsing experience

You can manage or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: hello@akesohealth.co.uk
📍 Location: United Kingdom